Can I get an invoice?
Yes, you can request an invoice from our team. We can push you an automatic invoice from our system, or you can use this form to request an itemized or detailed invoice.
Where do I see my old orders?
Orders placed since October 2020 can be found under the “completed” account section. From there, you can download and see any content you’ve ordered with Express Writers. Our team does not keep your content on file and cannot guarantee permanent access to older orders, but we try to make it as simple as possible to find your previous content pieces.
Can I see my previous input forms?
You can see your input form details when you click on “order details added” in the main client view portal within an order. If you need an input document for your records, fill out this form, and the team will send over a Word Doc copy. When requesting an input form, please include your order number for the specific content you need.
Why can’t I download my content?
There are a few reasons that you might not see your download. First, make sure you’ve scrolled far enough over to see the download button on the right-hand side of your screen.
If you still can’t see a download, double-check that you’re looking at the right part of an order. For example, if you order topic research with a blog article, those two content pieces have the same main task number (EW33562) but would have different task numbers (EW33562-1-2 or EW33562-1-1-1).
Currently, all content must be downloaded on a desktop or laptop computer. If you happen to be on a mobile device and can’t see the download, check again on a desktop.
But if you have other difficulties, please use the system chat within your order to reach our team.
Where is my project?
Our primary FAQ gives a quick rundown of our turnaround times. Our turnaround time begins when you submit the input form, not when you submit the order. All turnaround times are reflected in business days, so weekends and holidays are excluded. Our team works hard to deliver content in a timely manner, but it’s unlikely we know your internal deadlines. Please submit your form as soon as you have details for our team to avoid content delivery delays.
If your project is out of the turnaround window, please use our system chat to check in with the content team. We aim to get you your content on time, so reach out as soon as something seems amiss.
Why do I have to approve each part of my project separately?
We use a staggered approval system to ensure that each part of your project matches your expectations. Your feedback is important to us and essential to our partnership and the quality of your content. Approving each stage of your content reduces revisions and keeps our team on the right path with your content. Typically, you will only have separate approvals for items such as topic research, content that goes with graphic design, etc.
Can I avoid filling out each input form separately?
We request separate info for each piece of content you order because it helps us understand the different expectations for every page. If you order regularly (with volume), we offer an intake form that will allow you to catalog recurring information.
Additionally, when you order with us, you can include a briefing document or brand guidelines that you can use for the majority of the information. All we ask is that you let us know the topic and keywords for the separate pieces.
Finally, when you order multiple pages of the same length, we offer autofill functionality. You can fill in all your info and switch out the topics and keywords as needed.
Is there a place for me to add multiple files?
Yes, you should be able to add multiple forms in your input form. If you run into any trouble with the number of files or the size, you should be able to .zip them together into a folder. Additionally, you can add files via our system chat. This will show up within your order, simplifying the process for our team.
Is there a place to store my brand guidelines?
Absolutely! Share the file or files with us via email or in the client chat, and we’ll add them to our account to go out with each order.
This way, each member of your personal writing team can access all files and use them with every order. We’ll keep these documents safe and secure in our content system backend and save you time in the long run.
Reach out if you have any questions about adding your guidelines.